Shipping Policy

At ARTIST DEPT., each item is made to order and produced specifically for you.

Processing Time

Orders are typically processed within 2–5 business days before shipping. During high-volume periods, processing may take slightly longer.

Shipping Time

Estimated delivery times after production:

United States: 3–7 business days
International: 7–15 business days

Shipping times may vary depending on location, customs processing, and carrier delays.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can follow your delivery.

Incorrect Address

Please ensure your shipping address is correct before placing your order. ARTIST DEPT. is not responsible for packages delivered to an incorrect address provided at checkout.

Lost or Stolen Packages

If your package is marked delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, reach out to our support team and we will help investigate the issue.